Have you ever been angry with a company that you’ve employed or purchased from? Probably. If your frustrations were never dealt with properly, did you go back to that company? […]
Category Archives: Customer Service
At Lemonade Stand, we believe in the principle of paying attention to the details. It’s the way you make people know that you truly think they are special and that […]
A few years ago, Lemonade Stand‘s Founder, Greg Trimble, walked into my office and asked me, “Why did you start your message ‘Good question’ in your reply to the client’s last email?” […]